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Life Time Warranties


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#1 Caddis

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Posted 04 September 2004 - 05:46 PM

Has anyone had experience of life time rod warranties? I sent off a broken section of a Greys rod to Greys in July with my cheque and got a letter back saying they would replace it in 6 weeks. I notice there is no mention of 6 weeks in the ads! It seemed a long delay and it is now past 6 weeks and they have still not made the replacement. Has anyone actually had a Greys replacement? Or a good experience with another manufacturer?

#2 rickster

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Posted 04 September 2004 - 08:14 PM

Caddis i once had a grays rod that had to be sent back due to a breakage, they also said around 6 weeks for the replacement. But as i pointed out to them i need a replacement rod not section as the other sections will be differant from the replaced section due to sun bleaching etc etc, they took my comments on board i sent back the whole rod and got a nice new one free, i also got loads of free stuff after i complained it took so long.
Id give them a call if i was you to jog their memorys. BTW abu have the best service department IMHO, sent a reel back due to a spindle breaking got a whole new reel in 2 weeks, cant complain at that
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#3 argyll

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Posted 05 September 2004 - 07:27 PM

Oh dear that doesn't bode well for me. I broke the tip on one of my Greys Stalker rods yesterday and was just starting to parcel up the bits to send to Greys for replacement.
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#4 Colin Brett

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Posted 06 September 2004 - 02:29 AM

argyll:
Oh dear that doesn't bode well for me. I broke the tip on one of my Greys Stalker rods yesterday and was just starting to parcel up the bits to send to Greys for replacement.

Gerry,
You'd best break your ABU reel and send that off as well!!

Colin

#5 Colin Brett

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Posted 06 September 2004 - 02:31 AM

rickster:
BTW abu have the best service department IMHO, sent a reel back due to a spindle breaking got a whole new reel in 2 weeks, cant complain at that

Do you have an address for the ABU service dept??
Please.

Colin

#6 argyll

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Posted 06 September 2004 - 03:19 PM

Gerry,
You'd best break your ABU reel and send that off as well!!

Colin

Difficult to bust an ABU Colin. I did however turn an Orvis four weight from a four piece into a five piece a few weeks back. Thats also ready to send back to Orvis. Hope the service is better than Greys.
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#7 Graeme B

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Posted 06 September 2004 - 04:32 PM

I must admit I found the service from Greys to be first class - last year I broke the butt section of my GRX that I use for saltwater flyfishing.I contacted greys and they advised me to return the butt section (cut into 6" lengths!!) to them along with the 15 handling fee, I received the replacement within a week and have had no further problems with the rod. (despite the abuse it receives on the beach :rolleyes: ) I would definately get in touch with Greys as soon as possible!!!
Of course Greys are now part of House of Hardy (but that's another story :D )
I would also add that my brother broke his Sage and received nowhere near such good service!!

[ 06. September 2004, 11:34 AM: Message edited by: Graeme B ]

#8 jeepster

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Posted 06 September 2004 - 04:45 PM

isn t it pure fishing that handle the abu servicng now?

#9 Tog

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Posted 06 September 2004 - 06:03 PM

My little Orvis snapped at the 4th section last year, got it back in 3 days with two new top sections. :)
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#10 argyll

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Posted 06 September 2004 - 11:50 PM

Sadly Toggle I've had my Orvis Adam for nine years and they don't make them any longer. In their time they were the dogs dangly bits of through action 4 weights. Lovely lazy action. Orvis have offered me an updated model instead. No doubt a lot faster but after nine years I suppose I can't grumble.
best service I ever had was from Redington with a busted Titanium 10 weight bought in the USA.
I emailed Redington in Florida and within a few hours they'd arranged a new replacement from their agent in Yorkshire
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