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Life Time Warranties


Caddis

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Has anyone had experience of life time rod warranties? I sent off a broken section of a Greys rod to Greys in July with my cheque and got a letter back saying they would replace it in 6 weeks. I notice there is no mention of 6 weeks in the ads! It seemed a long delay and it is now past 6 weeks and they have still not made the replacement. Has anyone actually had a Greys replacement? Or a good experience with another manufacturer?

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Caddis i once had a grays rod that had to be sent back due to a breakage, they also said around 6 weeks for the replacement. But as i pointed out to them i need a replacement rod not section as the other sections will be differant from the replaced section due to sun bleaching etc etc, they took my comments on board i sent back the whole rod and got a nice new one free, i also got loads of free stuff after i complained it took so long.

Id give them a call if i was you to jog their memorys. BTW abu have the best service department IMHO, sent a reel back due to a spindle breaking got a whole new reel in 2 weeks, cant complain at that

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Oh dear that doesn't bode well for me. I broke the tip on one of my Greys Stalker rods yesterday and was just starting to parcel up the bits to send to Greys for replacement.

'I've got a mind like a steel wassitsname'

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Gerry,

You'd best break your ABU reel and send that off as well!!

 

Colin

 

Difficult to bust an ABU Colin. I did however turn an Orvis four weight from a four piece into a five piece a few weeks back. Thats also ready to send back to Orvis. Hope the service is better than Greys.

'I've got a mind like a steel wassitsname'

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I must admit I found the service from Greys to be first class - last year I broke the butt section of my GRX that I use for saltwater flyfishing.I contacted greys and they advised me to return the butt section (cut into 6" lengths!!) to them along with the £15 handling fee, I received the replacement within a week and have had no further problems with the rod. (despite the abuse it receives on the beach :rolleyes: ) I would definately get in touch with Greys as soon as possible!!!

Of course Greys are now part of House of Hardy (but that's another story :D )

I would also add that my brother broke his Sage and received nowhere near such good service!!

 

[ 06. September 2004, 11:34 AM: Message edited by: Graeme B ]

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My little Orvis snapped at the 4th section last year, got it back in 3 days with two new top sections. :)

Jealousy: totally irrational anger directed at people who happen to be richer, prettier, thinner, cleverer and more successful than you are.
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Sadly Toggle I've had my Orvis Adam for nine years and they don't make them any longer. In their time they were the dogs dangly bits of through action 4 weights. Lovely lazy action. Orvis have offered me an updated model instead. No doubt a lot faster but after nine years I suppose I can't grumble.

best service I ever had was from Redington with a busted Titanium 10 weight bought in the USA.

I emailed Redington in Florida and within a few hours they'd arranged a new replacement from their agent in Yorkshire

'I've got a mind like a steel wassitsname'

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