new.net

[Clifftop]

I have a friend who is asking for help.

She has a nasty called New.net on her PC.

 

i advised malwarebytes but she said it didn't work.

 

In the add remove section she only gets the option [ change ] not remove.

she tried clicking on change but got nowhere.

 

any advice appreciated.

 

Cheers Fred

[kirisute]

newdotnet is a browser hijack bho.

 

restart in safe mode

run ccleaner (download and install first)

open tools>startup

remove any listings showing newdotnet

choose next tab in ccleaner that says internet explorer

remove any BHO files listing newdotnet

close ccleaner

browse C drive in program files for newdotnet folder (c:\program files\newdotnet)

delete any folders found

restart and enter safe mode again

run Roguefix.bat (download here:https://dl.dropboxusercontent.com/u/20359976/Roguefix_3.008.bat)

follow prompts and let it do it thing

run malwarebytes full scan

remove all found files

run CCleaner on system clean up and registry scan

open internet option then advanced> then choose restore advanced settings and then reset. tick all boxes in reset option

restart pc and test

Edited September 23, 2013 by kirisute

[Clifftop]

Thanks kiri, will try that.

 

cheers Fred

[kirisute]

no probs

[Andrew]

Kiri can Roguefix be used alongside malwarebytes and ccleaner ?

[kirisute]

roguefix is used as a clean up in and of itself in conjunction with the other two. there is no nee to run roguefix unless your 110% sure you've got an infection.

if that's the case, run roguefix>malwarebytes then ccleaner in that order.

roguefix will delete files and registry values_malwarebytes with then remove programs and folders/files that appear harmless or are just gateways..and ccleaner will then tidy up corrupt registry entries and those that are not needed anymore.

 

in everyday circumstances run CCleaner once a month and malwarebytes maybe too. that's all you should need on top of a good anti virus.

[Andrew]

I run ccleaner once a week mate, and malwarebytes once a week, got windows SE installed.

Ta mucho for info

[Clifftop]

Kiri, i did as advised but suspect i missed a step somewhere as it was gone for a couple of days but has now re-emerged.

 

I'm trying again tomorrow..

[kirisute]

you've missed something from startup somewhere by the sound of it.

[Steve Walker]

Or she's revisited the original source of the infection.