Mail order

[The Tangler]

We all hear horror stories about mail order companies that don’t send your order, it get lost, they have no record of your order etc Well here’s another one. I wont name the firm I ‘Used’ to get my ‘Tackle’ from and got me so mad the I had flames coming out of my mouth like a ‘Dragon’.

 

I placed 3 orders with this company, the first one being the main one and the largest. When I phoned it up I not only named each item but also the product code listed with it and was told it would be here next day.

 

Next day it arrived, great thought I…BUT. A rod and reel set was missing and instead of sending me 2 feeder rest heads they sent me 2 Quiver tips. If that was not bad enough 3 other items were not what I had asked for but had been put in as substitutes for others. Luckily the subs were passable. I phoned up about the order, missing items etc and was told they would be sent. As the rod I was missing was a quiver I was told I could keep the 2 tips and my feeder rests I had asked for in the first place would be sent with the rod etc.

 

They turned up next day…………..BUT……….. Although the rod/reel set was ok I was still without my quiver rest, this was because this time they sent me 2 sliding ledger rests. To save messing about I did a swap with someone for the right items.

 

Order No2:- this was only two items and lucky even they did not mess this one up.

 

Order No3:- This was jus a pair of bait runners, surely this would be no problem for them? WRONG, a week and 2 calls later I’m still waiting. On the second call 7 days after the order was placed I was told that it had been delivered to a house at the other end of my road and that I would have to go get it my self. I just wanted the reels and forget this sorry episode so off I went to this DROP off point. The owner of the house ( a little old lady of about 85) knew nothing of what I was talking about, no surprise there then.

 

Bank home I phone them again to let them know my findings, I’m told two more (2 more?? I did not get the first 2) would be put in the post. Following day they turn up and I can now move on and try to forget.

 

I wont be using them again and it’s true what you read about supporting your local shop(s) and I will be doing that more so in the future even if it is going to cost me a bit more. At lest I’ll save on headache tablets, and in most cases the service is much better.

[riverside]

I think you should name and shame them so we all know to avoid them.

[Guest tigger]

I think you should name and shame them so we all know to avoid them.

 

 

 

That may save a lot of people a lot of hassle

[Russell Fitzpatrick]

nightmare...

 

must say the few mail order tackle companys i have used have all been ok,leslies of luton,fosters of b'ham,and lureshack,i have an order due this monday,if all goes well i shall give them a glowing report i did phone them before hand and all seemed very well, i was well spoken too and the fella checked it was in stock before i placed my order,

couldnt get them locally.

Edited October 8, 2006 by Russell Fitzpatrick

[Puzzled]

I might look at mail order companies glossies, but I've only ever used Fishtec - they've been pretty good with any order I'v placed.

I too believe that wherever possible use the local tackle shop, but sometimes basic economics kick in and it's silly not to go for the best price.

[Russell Fitzpatrick]

my rods arrived ontime and in a good protective tube,hats off to trevs tackle in chesire,i shall be ordering from them again no doubt : )