not yodel policy

[chesters1]

Was expecting a next day delivery by yodel today and hey presto as i looked at the app for a time a knock was heard and opening the door a parcel found.

Unfortunately it wasnt mine but for a house nearbye ,driver and van had disapeared by the time i got to the door.

I used the web chat option on the app and pointed out the mistake

The driver will be notified once back at the depot i was told

I asked as he was just up the road somewhere why not phone him?

Not yodel policy  i was told

AH he has a pad and its already updated to tell me the parcel has been delivered why not use that to tell him

Not yodel policy i was told

So yodel policy is not fullfilling its job ,the parcel wont be delivered until tomorrow if it can be found at all

Its the friggin 21st century not 1850 use the technology for christs sake whilst not phoning up the driver maybe for safety reasons a text or message on their delivery pad that pops up so the driver sees it at the next drop off is perfectly safe!

So yodel policy will now use more fuel than normal ,more time looking for my parcel no doubt in someone elses letterbox (or left in the porch as in my case )

Breaking of a contract saying it will be delivered next day and **** me off ,good old yodel i wont be sending parcels by you or hermes (exactly same problem) so have a nice day and go **** yourself because as the app says its been delivered the sender will be told this so will not believe a thing i say trying to get a refund of the extra i paid for next day or if its never found nothing at all!

Luckily i have cctv of a parcel being delivered and luckily this parcel is far larger that the sender would have packed it (lucky its not amazon i have had tiny items in suitcase sized boxes!) So a small chance of showing it never arrived ,good old yodel go **** yourself!

[bluezulu]

thought I was going to hear chesters indulge in a bit of swiss mountain song!

[chesters1]

8 minutes ago, bluezulu said:

thought I was going to hear chesters indulge in a bit of swiss mountain song!

It may have sounded like it if i had caught the driver lol

[Cameraman]

Similar problem with Hermes. I have CCTV recording in colour with sound covering 3 sides of my house. Courier parked across my driveway, about 1010am so daughter opened door and asked is the parcel for here, no says he number 4. About an hour or so later, same courier parked same place but threw a parcel over the hedge of the house opposite and drove away. All on CCTV. Around 3pm I had an email to say parcel delivered and signed for at 1010am.

The only way to contact Hermes is by premium rate phone call. Sooo 2 and a 1/2 hours arguing with a foreign call centre that struggles with English I finally got an English speaking manager. He kept telling me the parcel was signed for in my name. Once I convinced him I had indisputable proof of the courier his car registration, make and model etc, and was going to upload to you tube (not that I know how) and my next phone call was to the Police, he again put me on hold. 5 minutes later, doorbell, same courier, same car. Pushed parcel at me and says, here, you got it now, are you satisfied. Voice on phone then says, do you have your parcel now Sir.

I'm still waiting for an explanation from Hermes as they now have a copy of all the CCTV including its actual arrival at 5.30pm and the phone call recording plus a bill for my time, refund of premium rate call and damages to a very expensive handmade to order leather case for my son.

I'll not hold my breath, but since then the courier has never delivered here again. 

[chesters1]

Yes cctv has its benefits and not just its ability to record things but it also records things that do not happen!

On two occasions now i have been told things were delivered and getting in touch i just say how much footage do they require either side of the claimed delivery time showing it wasnt delivered do they need and miraculously the items reapear on the app saying its on its way lol

Update the missing package appeared just now but the driver was again gone before i got to the door so didnt pick up the parcel left in errori I delivered it to an attractive lady at the end of the road so got a bit of exercise and a gawp at a pretty lady so alls well .

I had a problem with Hermese but not the usual driver who knows me and where i live ,this was a swarthy skinned person in a white van who stopped at the road got out had a few puffs on a fag and drove off and the app updated showing a parcel had been delivered which ofcourse was not true but the previous question got it strangely undelivered and it appeared the next day!

Seen this driver a couple of times delivering so i guess a part time driver ? He also delivers by air i heard a bang on the front door and found a parcel by it ,looking at the cctv he had thrown it from half way up the garden ! Hermese were not interested in viewing footage!

DPD are also strange they operate two systems so without cctv or spotting which it is (red or blue van writing) its hard to pin down delivery drivers.The red van one now waves if he spots me about i get parcels most days of the week i like my cheap chinese junk lol

Forgot to add most have a live chat facility and in most cases they get back to you ,i had an email (after the parcel was delivered) today updating the "case" i brought up yesterday ,hermes has one aswell and a 0330 number but in many cases its hard to find on some websites and you need to look further in to find them

Cut and pasted from the follow up of my moaning! Now to see if i can get the money back from a seller i upgraded the free postage to next day ,should i really? After all they sent it but the problem was with yodel ! Most probably best i just take it on the chin the delivery arrangements were the seller to yodel not to me and i have no doubt yodel will have pages of T&C's excluding themselves from paying up

"Good day,   

                                                                   

I trust this email finds you well. Thank you for your patience during our investigation and apologies for the delay in communication. 

 

We understand that you have raised a query regarding the parcel that was being delivered by Yodel. We can confirm that an investigation was raised and the driver has confirmed that the previous scan of Delivered on 22 Jan 20 was done in error. However, the latest update says that the driver has started the tour so we request you to track the parcel on the given link-"

Edited January 23, 2020 by chesters1
Double negative in first line

[Ken L]

Anything that discourages this must surely be welcome:

 

[leedafeeder]

I work for a large kitchenware company that specialise in internet sales. If you think Yodel are terrible try using Hermes.Yodel are a model for perfection. Don't forget,all delivery drivers have terrible delivery rota's and get paid peanuts. Just saying like.

[chesters1]

All the drivers have a problem at the moment one of our bridges are closed so the only way to get from one side of the village to the other is by a couple of miles of diversion.

Never had a problem with UPS the drivers seem very professional compared to most