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email attachment will not open


steve good

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Hi

 

Be grateful if someone could help me to open an email attachmet.

 

I have windows xp never had any problems opening email attachmets until recently

 

When I click download attachment a file conversion box appears no matter what I do I cannot get to read the attachment

 

Would be gratful for some advice please

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Hi

 

Be grateful if someone could help me to open an email attachmet.

 

I have windows xp never had any problems opening email attachmets until recently

 

When I click download attachment a file conversion box appears no matter what I do I cannot get to read the attachment

 

Would be gratful for some advice please

Can you paste in a screen dump please steve?

The problem isn't what people don't know, it's what they know that just ain't so.
Vaut mieux ne rien dire et passer pour un con que de parler et prouver que t'en est un!
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mebbe

1st show the suffix of the file.

xp - right click start, explore, folder options, view, untick hide suffixes for known file types

vista - control panel, folder options, view ...ditto

 

if it's an office document, eg word,excel, access etc

mebbe yours is newer and theirs are an older one

& yours is trying to convert it

 

open word/excel/etc click help up top & click about microsoft and make a note of the version

then ask your mate to do the same.

 

Mebbe ask someone to do a remote fix !

(Honestly, it takes about 30 secs to fix, but hours/days to describe & fix on a forum)

Edited by LoonyLiam
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if you know who its from and trust they sent it its probably a file made on their computer that doesnt have the software installed on yours to open it ,if you have an old version of office then new versions cant be opened in some cases ,there is a reader available from microsoft that does.

if its for something else then downloading the software it was made in will open it.

whats the file extension?

if its an email from an unknown source bless the mighty sprout it didnt open!

Edited by chesters1

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