floats-direct

In reply to subject Cr*p Service Floats Direct 16/01/2004 In the last half of 2003 floats direct accepted, handled and successfully delivered 17,284 orders I am only aware on 26 complaints on service and delivery times some of which were due to the United Kingdoms Postal Strike The 2 forum members who on the 16/01/2004 aired their complaints within this forum who in my opinion are more than entitled to do so have not invited my reply or my defence, here it is anyway One of the forum members concerned was completely factual in their complaint and one was not. Floats-Direct responded to emails received concerning the incorrect size forceps being sent in error to "wotnobivvy" and have records of only 3 emails received here In addition Floats Direct made a full order refund to the mentioned gentleman Details below Transactions Subscriptions File Manager Virtual Terminal Technical Support Change Password Pay Bill Log out Site Reference : floatsdirect5752 Transaction Reference (e.g 7-9-123): Transaction Ref 16-3-14031 Transaction Time 2003-10-23 17:42:04 Payment card **** **** **** **** Type Refund: CardHolder not present Currency Code GBP Amount 4.29 Auth Result 1 Auth Code REFUND ACCEPTED Confidence 0 Customer Ro//rt * Sp**** Cardholder Address Cardholder Town Cardholder County Cardholder Country United Kingdom Cardholder Postcode RG** 7** Cardholder Email bob******@ntlworld.com Cardholder Telephone CC Number //// Order Ref RS_7WF20000881 Order Info Refund 12/08/2003 Settle Status 100 Due to settle Settled Time 2003-10-24 02:13:44 Settle Amount 4.29 Settled 4.29 Parent Transaction 12-3-206203 Transaction Ref 16-3-14031 I feel that some of the gentleman’s comments were incorrect and to omit the fact of a full refund made to him on 2003-10-23 was to say the least, not telling the whole story It is not humanly possible to run a mail order company that does not make mistakes, has orders lost in the post or suffer from the occasional postal strike However I feel it is humanly possible for someone prepared to make open forum comments concerning my company to tell it how it is, with all the facts laid bear, and not to omit some of the information like a full refund and an apology As well as prompt reply to communication received here Enough said from me Kindest regards Roger Jenkins Floats-Direct