advice where do i stand?

[thurso angler]

ok , hopefully someone on here will be in the motor trade or a legal whizz and can advise me on my perdiciment.

 

i bought a truck 8 months ago, it was only 10 months old from the main dealer with 10000 miles on it, and at 17000 miles the engine blew up and it had to go back to the garage. It came back to me and wasnt running right, loosing power and smoking badly, it has snce been in the garage twice and still no better.

 

4 weeks ago it got taken back to the garage and it has been there since, awaiting now a new turbo.

 

i have had the truck for 8 months and in that time it has been in the garage being repaired for a total of nearly 4 months.

 

As im sure you can understand i am far from happy with this, and i have told the garage i am rejecting the car as it is not fit for the purpose it was intended for etc etc and have had a solicitor write a letter stating so and asking for a full refund.

 

tonight i got a call from the garage saying the new turbo has still not arrived and wont be in for another 2 weeks, but they will fit a turbo of a new truck to save me the wait.

 

i explained to them that i was rejecting the truck and that they should speak to my solicitor, and he explained that he was just doing what the manager had asked of him.

 

 

is there anything more i can do, i feel totally shafted on this as it wasnt an old banger and to me it was a lot of money, and i have lost all confidence in the car.

 

And i feel i will have trouble re-selling it now with all the problems i have had with it?

[Guest Rabbit]

A bit of a tough one this.

 

To be honest I cant see that after doing 7000 miles that you have a too strong a case in demanding back the purchase price. However it seems the dealer is dragging their feet regarding the service, and the wait and inconvenience you have had to endure

 

What sort of after sales warranty did you have on the truck?

 

I would have thought that a main line dealer would have sorted out the problem by now, perhaps you should (if you haven't already) contact the truck manufacturer. Dealers value their 'franchise' and any poor customer experiences are frowned upon.

[peterpikefisher]

what kind of truck is it ,

try phoning the manufacturer direct

it might get some action , if the turbo blew up they should renew turbo /inter cooler/ air filters engine oil/ remove head/heads to check for valve damage etc,

 

i bought a truck 8 months ago, it was only 10 months old from the main dealer with 10000 miles on it,

i find that hard to believe

our lot have a tipper bought June last year its done 47 000 kilometers up to now..

[thurso angler]

A bit of a tough one this.

 

To be honest I cant see that after doing 7000 miles that you have a too strong a case in demanding back the purchase price. However it seems the dealer is dragging their feet regarding the service, and the wait and inconvenience you have had to endure

 

What sort of after sales warranty did you have on the truck?

 

I would have thought that a main line dealer would have sorted out the problem by now, perhaps you should (if you haven't already) contact the truck manufacturer. Dealers value their 'franchise' and any poor customer experiences are frowned upon.

 

 

Hi rabbit thanks for the advice, the truck has a three year warranty so all work is being repaired under this, i wasnt entirely happy with the new engine idea when the first on blew up, but i went along with it only for it to go back to the garage a further 3 times.

 

my father suggested tonight i contact the manufacturar also, so i will be doing that tomorrow.

 

the main thing is the inconveniance its causing, i have 3 dogs and bought a truck to transport them, and as i do a lot of shooting and fishing and work with my dogs its really hampering my lifestyle.

 

i also took out some finance on the truck and have been in touch with them, so not only do i have no truck but i am paying for the privalage of having no truck

[thurso angler]

what kind of truck is it ,

try phoning the manufacturer direct

it might get some action , if the turbo blew up they should renew turbo /inter cooler/ air filters engine oil/ remove head/heads to check for valve damage etc,

i find that hard to believe

our lot have a tipper bought June last year its done 47 000 kilometers up to now..

 

 

sorry when i say truck i mean a 4x4 its a jeep cherokee.

 

you have a point about the replacing parts though, when the engine blew and it wasnt running right afterwards they blamed sensors and the 3rd time they said they upgraded the software i find this odd as if it had a new engine youd think the software would have been updated at the time?

[Guest Rabbit]

Hi rabbit thanks for the advice, the truck has a three year warranty so all work is being repaired under this, i wasnt entirely happy with the new engine idea when the first on blew up, but i went along with it only for it to go back to the garage a further 3 times.

 

my father suggested tonight i contact the manufacturar also, so i will be doing that tomorrow.

 

the main thing is the inconveniance its causing, i have 3 dogs and bought a truck to transport them, and as i do a lot of shooting and fishing and work with my dogs its really hampering my lifestyle.

 

i also took out some finance on the truck and have been in touch with them, so not only do i have no truck but i am paying for the privalage of having no truck

 

Then you do have a strong case, the finance company should intervene, Have a look at the Consumer Credit Act zzzzzzzzz But still get in touch with the manufacturer, never know you might get a new truck. Best of luck

[Chris Goddard]

My younger brother had a similar problem with his Jeep. The steering pump kept going tits up on him and despite 7 new pumps in the first 8 months he got NOWHERE!! The manager of the franchise was VERY sympathetic, BUT he told our kid behind closed doors he was fighting a losing battle!! Jeep has a policy of NOT giving up......period!

He gave up despite all our protestations and this resulted in him losing several thousands of pounds!

My advice for what it is worth is to stick to your guns and get Jeep into court ASAP. The vehicle is NOT fit for use this is obvious and despite them offering to do all and sundry at the end of the day YOU have the right to refuse ANY and ALL repairs. BUT having gone down the road you have shown willing and now you are simply exercising your rights as a consumer. But obviously it is entirely up to you, but consider the press!!!!!!!

[thurso angler]

Then you do have a strong case, the finance company should intervene, Have a look at the Consumer Credit Act zzzzzzzzz But still get in touch with the manufacturer, never know you might get a new truck. Best of luck

 

 

i told the finace company of all the problems very clearly in a letter and stated i was refusing the car, they sent me a letter of receipt then nothing, i would certainly go to press about it but where do i start who do i contact?

 

they have really pi***d me off and i feel like i have been had, im only 28 and with a mortgage to pay and a car i want what i am paying for, its tight enough paying for it all as it is without not even getting the use of it.

[peterpikefisher]

if its got a new engine check the engine number on the block to see if its different from the one in the log book

 

then contact the trading standers for your area at most they should get 3 chances to repair the jeep

then tell em to refund your money or go to court ,

ps next time buy British get a Honda

[thurso angler]

if its got a new engine check the engine number on the block to see if its different from the one in the log book

 

then contact the trading standers for your area at most they should get 3 chances to repair the jeep

then tell em to refund your money or go to court ,

ps next time buy British get a Honda

 

 

ill check the serial number also thanks pete, and i wont be buying american again. what atttracted me was the level of spec for your money, that doesnt mean much at the moment though!