Redeeming yourself

[Alan Stubbs]

I was given a bedchair by my work colleagues as a 50th birthday present, at the beginning of the month.

 

Whilst I was asleep on it (and I am well below the weight rating!) the screw thread at the top joint sheared off.

 

Rather than face the embarrassment of asking for the receipt, I phoned Leeda direct. After a little messing around, I sopke to a young lad called Richard who said that someone from their warranty department would call me back later in the day.

 

No call came.

 

The following morning, I had a call from the same Richard offering profuse apologies and saying that they will deliver a replacement chair free of charge to my home at 11.00am on 9th May. He was absolutely spot on to the minute.

 

Now the good bit... I had already told tham that I only needed the screw thread, and inside the box was ALSO a replacement screw thread. I was told to keep both bedchairs.

 

Every company that imports rather than produces their own product faces the odd component failure. I know, for years my job was assessing such failures.

 

Suffice to say I am well pleased with Leeda's attitude to customer care and would say that if you are on a budget, their 'Giant' chairs and bedchairs do their job at a competitive price, with the added bonus of having staff that care.

[Bally]

Now thats what I call good customer care.

 

Have you got Leeda's tele number Alan? I've got one of thier chairs that needs new feet. Tried my local stockist but wasn't interested as I got the chair off the net.

[Alan Stubbs]

Bally:

 

Have you got Leeda's tele number Alan? I've got one of thier chairs that needs new feet. Tried my local stockist but wasn't interested as I got the chair off the net.

Hi Bally,

 

Leeda St. Stephens House, Prospect Hill, Redditch, B97 4DL

 

Tel: 01527 585818

 

Hang on to the switchboard and ask for sales or, if the chair is still under warranty, ask for the warranty department. Unsurprisingly, the quality care I received was from the sales team.

[Norfolkdan]

Alan Stubbs:

 

 

their 'Giant' chairs and bedchairs do their job at a competitive price, with the added bonus of having staff that care.

Will agree with that. Got a cheap Giant bedchair and love it. So much more comfotable than the floor

[Bally]

Thanks Alan, I'll give them a call in the morning.

[chesters1]

they are an excellent company ,on emailing the boss (i know him through my intrepid research) i enquired if they could sell me a drag tightening knob for my sea reel ,i told him i lost it due to my own negligence and it wasent a warrenty issue ,i was amazed when a complete gratis reel arrived and a phone call asking if it had arrived,glad to see they dont just do favours for the boss and it works for lesser mortals demon