JRC - Brilliant Customer Service

[Jon Hedges]

Being relatively new to session carping, I purchased a JRC 2 leg specimen bedchair - primarily cos of the price. It is a decent bedchair, if a little heavy. However, mine developed a fault and I contacted JRC.

 

As well as being very professional and clearly disappointed that one of their products was faulty, they also offered to replace the item unconditionally.

 

I mentioned I'd look to upgrade to a 3 leg and JRC have agreed to send one free of charge at a significant discount.

 

For once it seems we have a company who place stock in customer service. I shall always look at JRC products over any others as a result. I am a happy man !

[Andrew Burgess]

Jon, JRC is well know to be have a good customer service for number of years now and it's the last thing they want when anything do go something wrong.

 

I got quite a few of the JRC stuff over the years and never had any fault what so ever but a friend of mine did when his JRC bolly wrap had a rip/torn after when he brought it and they replaced it for nothing.

 

[ 18. October 2005, 06:44 PM: Message edited by: Andrew Burgess ]

[Jon Hedges]

It is in stark contrast to the customer service I got from Maver a few years back - awful - I'll never buy another Maver product simply out of personal vendetta !

[Jon Hedges]

... and the new bedchair arrived - next day ! Thats awesome !

[Elton]

Good to hear that JRC still lead the way when it comes to customer service

[seph]

I'll second that, great customer service from a well run company.

A friend of mine dropped one of the adjustable legs from his chair into the river, phoned jrc to buy one, and they are replacing it free of charge.

[Gaz51]

I had the pleasure of contacting JRC recently.

 

I enquired as to the availability of a heavy duty groundsheet for my STi single skin as it was supplied with one of the totally inadequate lighter duty ones. I explained that I struggled to get it to lay flat as I was pitching on long grass and that I was very disappointed with it.

 

An e-mail later I was informed it was being looked into and the storeman would sort something out.

 

Hey Presto, a few days later and a heavy duty groundsheet arrived in the post.

 

10/10 for JRC.