Bad Service ... Floats Direct (again)

[Mick]

I psoted a follow on to the previous Floats Direct post but thought I would start a new one on it aswell just to illustrate how good a company this is.

 

They want facts apparently, do Floats Direct.

 

These are all facts....

 

Order placed by me online 19/01/04. Delivery quoted at about 5 days. NB: There are no postal disputes on. (Order Ref MH_9JL20001270)

 

I emailed them on 26th Jan ...

 

"Regarding order refererence MH_9JL20001270 placed on the 19th January 2004.

 

Could you please let me know when I can expect delivery please?"

 

***************************

... and again on the 28th Jan ...

 

"Regarding order refererence MH_9JL20001270 placed on the 19th January

2004.

 

Could you please let me know when I can expect delivery please?

 

This is the second time I have emailed you asking this question"

 

***************************

 

I recieved a reply on the 28th Jan ...

 

"Hi

 

should be with you, we have sent the order with no problems

 

regards

 

roger"

 

***************************

 

I emailed them again on the 30th Jan ...

 

"Re MH_9JL20001270

 

It has still not arrived. How did you send it and when?"

 

***************************

 

I mailed them again on the 31st Jan ...

 

"Re MH_9JL20001270

 

It is now Saturday 31st .... the order was placed 11 days ago and I still have not received it so it is becoming a problem at this end although you don't see it as one.

 

Can you please reply to my emails and let me know when you sent it and by what means please?"

 

***************************

 

I emailed them yet again on the 2nd Feb ...

 

"Regarding the above email I sent you on 31-1-04.

 

It is now 02-02-04 and the items have still not arrived.

 

Please answer my queries."

 

***************************

 

I emailed them on the 3rd Feb ...

 

"Due to non delivery and your total lack of response to my queries regarding this order, I would like this order cancelled and my card

reimbursed whatever you charged it. Please confirm you have done this at the earliest opportunity."

 

***************************

 

I emailed them on the 4th Feb ...

 

"As previously requested please cancel this order and refund the amount charged to my Credit Card.

Please advise at the earliest opportunity when this has been done please."

 

***************************

 

As you can see I have has only one very non-committal reply. The amount of money in question is not large but that is by the by. Customer service is dreadful. I advise anyone thinking of using this company NOT to.

 

I will extend this thread until a conclusion is reached.

[nick_gilbert]

you are not alone i am still waiting for a order i made on 30th dec 03 :confused: :mad:

 

it was only for £15 but that isnt the point

 

[ 04. February 2004, 11:14 AM: Message edited by: nick_gilbert ]

[Mick]

nick_gilbert:

you are not alone i am still waiting for a order i made on 30th dec

Not good are they?

 

My update is that I have recived notification that the order has been cancelled and my card refunded.

 

What an utter waste of time.

 

Were the floats actually sent?

 

Who knows?

 

Would I use Floats Direct again?

 

Go figure.

 

(Good luck Nick)

[me]

That's certaintly put me off. They shouldn't be allowed to have that kind of c>@p service. Just think if there's you 2 who have had bad service then there must many more people who have had the same situation.

[jeepster]

good point nathan, how may people just sit back and accept this kind of service, too many i think.

[Jeff S]

I'm still waiting for that DVD recorder that I had to reorder 3 days before Christmas because the first company failed to inform me three weeks prior to Christmas that it was no longer stocked. Went with a different company and a slightly more expensive model. Still waiting. :mad:

[Cyranne 12]

Thanks for the alerts;that company has gone onto my"Forget It" list

[nick_gilbert]

i have got a reply from floats direct was promise to have another order sent out

[hoppy]

Looks like "Floats Direct" are right under the arm , I wont be ordering from them...

[kendo]

jeff why not name and shame,if for no other reason than preventing others from perhaps making a dreadfull mistake