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Techie Help please


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I'm posting this for a a mate. Basically he's just moved house and set up his computer but is having problems with the internet.

 

He can send emails but not receive them (or the other way round) and a lot of sites he used to use, for example the online casino won't let him connect to the server.

 

He's had the computer checked out from where he bought it and there is nothing wrong with it.

 

I said I'll have a look for him tonight so any ideas most welcome.

 

Cheers.

HB.

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Has he changed his Internet Service Provider?

The problem isn't what people don't know, it's what they know that just ain't so.
Vaut mieux ne rien dire et passer pour un con que de parler et prouver que t'en est un!
Mi, ch’fais toudis à m’mote

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OK. The email problem. Can he send but not receive or receive but not send?. My bet is that he can receive but not send.

 

If so what errors does he get when he tries to receive mail.

The problem isn't what people don't know, it's what they know that just ain't so.
Vaut mieux ne rien dire et passer pour un con que de parler et prouver que t'en est un!
Mi, ch’fais toudis à m’mote

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make sure he's changed all his detail like CLI (caller line identification) with the ISP, as some will only take traffic from a certain phone number to avoid abuse to the system ie. 2 or more computers using the same account (usually they will allow download of email, but not upload from a number not specified). Likewise make sure he doesn't have number with held active.

 

Has the surftime package been transfered to this new phone line? and does he have the same problem if he tries pay as you go?

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Hi - If it is CAN recieve but CAN NOT Send then I might be of some assistance as I have seen this before with Outlook Express mail client.

 

ONLY if it is this scenario then close Outlook Express, do a file search on the pc for outbox.dbx, rename it to something like outboxold.dbx and then open Outlook Express.

This will produce a new outbox.dbx file.

 

As someone has already hinted towards, Freeserve definately ties your account to the phone number you register with them when setting the account up, a call to customer services will sought this out (I've been there!).

 

Hope this helps!

 

[ 07. August 2003, 01:17 PM: Message edited by: ColinR ]

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Thanks for the replies everyone and apologies for this late reply.

 

I did see him last night and yes, the problem is he can recieve but not send. There was a a change of plan so I didn't have a chance to see his computer but will do one night this week.

 

As for the errors he recieves he did tell me but I can't remember. :(

 

I shall try the suggestions here and if I have no luck I'll post back.

 

Thanks again.

HB.

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