Colin Brett 13 Posted February 2, 2015 Share Posted February 2, 2015 My neighbour's ex husband has managed to get back into her house and use her computer. It seems he waited for one of the boys to get in from college and followed him in while the door was unlocked He's managed to infect it with stuff that I'm struggling to remove. safesearch is one thing, it hijacks the browsers and pops up loads of adware. Also snap.do which refuses to go away and can't be removed via uninstall program I've just changed her password so hopefully he can't make it any worse if he gets in again. Any ideas?? Visit My Website Visit My other Website Link to post Share on other sites
chesters1 1585 Posted February 2, 2015 Share Posted February 2, 2015 (edited) My neices computer was full of the same crap ,in the end i reinstalled win7 but warned her not to except anything but what she wanted to get and not use quick install ,the mcaffee was a pain it never took you to where you wanted to go Once it was a fresh install the machine came alive it could take five minutes just to get something to open Even my favourite system care could not shift the stuff Edited February 2, 2015 by chesters1 Believe NOTHING anyones says or writes unless you witness it yourself and even then your eyes can deceive you None of this "the enemy of my enemy is my friend" crap it just means i have at least two enemies! There is only one opinion i listen to ,its mine and its ALWAYS right even when its wrong Its far easier to curse the darkness than light one candle Mathew 4:19 Grangers law : anything i say will turn out the opposite or not happen at all! Life insurance? you wont enjoy a penny! "To compel a man to furnish contributions of money for the propagation of opinions which he disbelieves and abhors, is sinful and tyrannical." Thomas Jefferson Link to post Share on other sites
kirisute 214 Posted February 3, 2015 Share Posted February 3, 2015 my standby follow through guide: download this: https://dl.dropboxusercontent.com/u/20359976/Roguefix.zip unzip to desktop> right click file and choose "run as administrator" follow on screen prompts once it restarts download CClearner: www.piriform.com download Malwarebytes: www.malwarebytes.org install and run malwarebytes: do a full scan and remove everything it finds install and run ccleaner run the cleaner tool and remove everything it finds choose registry and run the scan remove everything it finds open control panel open internet options click ADVANCED at the bottom of the screen you will see two options: RESTORE ADVANCED SETTINGS and RESET click both the RESET option will give you several options about deleting homepages and personal settings; tick everything and click OK restart the pc once its restarted: go back to control panel>internet options under GENERAL make sure you reset the HOMEPAGE to something that you want. choose the PROGRAMS tab and then choose MANAGE ADD ONS on the left are four options highlighted in blue: click each one and disable anything in the right hand area that you don't know or don't want. restart again open control panel>programs and features (or add remove programs depending on OS) browse through and uninstall any software you don't need like search toolbars and other crap. chances are most of it will be installed with another piece of software; so look for emoticon toolbars, weather toolbars, free youtube downloaders, free music streaming or any other **** like that; and get rid of it. good luck! http://www.fakenhamanglingclub.com Pen Rod Adventures VideosTwitter http://www.anglersnet.co.uk/forums/index.php?/blog/201-kirisutes-blog/ Link to post Share on other sites
Colin Brett 13 Posted February 3, 2015 Author Share Posted February 3, 2015 Sounds like fun. Malwarebytes and C Cleaner are already installed and up to date. I ran both yeterday to no avail so I'll try roguefix with fingers crossed. Thanks for the info. Colin Visit My Website Visit My other Website Link to post Share on other sites
kirisute 214 Posted February 3, 2015 Share Posted February 3, 2015 safe search will be mostly a browser based bho file. so resetting the internet options and roguefix will do a good job of cleaning most of it out. then manage add ons and changing homepages etc for the rest http://www.fakenhamanglingclub.com Pen Rod Adventures VideosTwitter http://www.anglersnet.co.uk/forums/index.php?/blog/201-kirisutes-blog/ Link to post Share on other sites
Colin Brett 13 Posted February 3, 2015 Author Share Posted February 3, 2015 (edited) I t now turns our she also has snap.do causing all sorts of problems as well? I've put a new password on the computer to stop him doing anymore damage. Edited February 3, 2015 by Colin Brett Visit My Website Visit My other Website Link to post Share on other sites
Colin Brett 13 Posted March 2, 2015 Author Share Posted March 2, 2015 OK tried all the stuff suggested but still unable to get rid of snap.do so I've done a clean install for her. Thanks for all the help, no doubt I'll be back with some other catastrophe soon. Visit My Website Visit My other Website Link to post Share on other sites
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