e mail

[Andrew]

A friend has windows 8.1, blah blah blah.

 

On thre home screen wioth the link to e mail, BT yahoo the icon says 3 unread messages, BUT, it never changes, no new mail is ever added, and all e mail deleted BUT the icon still read as three unread messages.

Any idea please ?

[Andy_1984]

Look for the option in the email client that marks all messages as read. Do it for all accounts and folders (inbox, spam, etc)

[Andrew]

Done all that Andy, but it still reads 3 unread messages

[chesters1]

  On 4/15/2016 at 1:34 PM, Andrew said:

Done all that Andy, but it still reads 3 unread messages

Perhaps a second email address is being used via BT ? On the sever one password opens my main plus secondary mail but on my pc i have set each up to be opened separately

[Andy_1984]

Check the deleted emails folder and also any online accounts such as hotmail or outlook.com wouldnt surprise me if its linked to other ms sites.

 

If not then sounds like a glitch and might need messing around with registry.

[Andrew]

Andy my mate is a comlete techniphobe, she would not have a clue as to any other accounts, as far as she in concerned she has only one e mail, and thats BT thru yahoo, be it google, hotmail etc.