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hunt down a piece of software called pc loginnow...its version 2 I think

 

basically its an iso image of Linux that you boot from. allows for full reset or user password and also enabling of the administrator account.

either method will allow you to reset the user password.

 

works on 99% of laptops ive tried it with.

sadly its no longer being updated:

you could try this one though; which ive had some success with as well; even on windows 8 pc's

http://pcsupport.about.com/od/toolsofthetrade/gr/ophcrack.htm

Edited by kirisute
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