Dissappearing images from mobile

[Andrew]

A friend of mine called me asking why would all her images dissappear from her mobile. I asked her if she could have deleted them ? NO was her reply, i was thinking she would have to have deleted a full section of them, is it possible that they were in some sort of a folder within her phone.

She is a bespoke wedding cake/Christening cake maker and has ! had a lot of images of them on her mobile.

 

As i said they have, for some unknown reason, decided to dissappear from her phone.

 

I was wondering if anyone knew what may have caused this.

 

Thanks

Edited February 12, 2017 by Andrew

[ayjay]

Just a thought.

 

Were they on an extra memory card in the phone or in the phone's memory?

 

I'm fairly new to smartphones but I discovered I can eject the extra memory card (it doesn't actually eject but it won't function) if I press the wrong button.

[Andrew]

I will ask, thanks

[Andy_1984]

The removable memory card may be corrupt or just not being picked up.

 

Turn off phone, remove the card, give all the contacts a little rub insert and turn on.

[wotnobivvy]

Restore from backup ??

[Andrew]

I dont know if she is using a micro card, ?

 

I very much doubt if she could even think what back up is