certhia 1 Posted January 2, 2016 Share Posted January 2, 2016 Hi I have been baffled for weeks by the inability of my recently installed Windows 10 to "see" the Sony Camcorder (DCR-SR58) that is connected to my PC. This wasn't a problem with Windows XP. The Camcorder was one of the Devices listed when I wanted to Import files to my PC. My husband, Vagabond, suggested that there would be technical expertise on Anglers net that would tell me what I need to do to put this right. I would be really grateful for some direction! Thanks Link to post Share on other sites
wotnobivvy 110 Posted January 2, 2016 Share Posted January 2, 2016 Have you tried the sony site to look for Win 10 drivers The two best times to go fishing are when it's raining and when it's not Link to post Share on other sites
certhia 1 Posted January 2, 2016 Author Share Posted January 2, 2016 The Sony site gives a long list of Camcorders that are compatible with Windows 10. All defined by their model code number. The only similar code to mine has an extra E ie DCR-SR58E. Is this telling me that DC-SR58 is not compatible? I am using the latest version of Sony software which just keeps telling me to "connect a camera". I have tried the FAQs on the Sony site which suggests using a different USB port and connecting the camera before and after switching on both the pc and the camera. My pc knows that a camera has been attached because my security software asks if I want to Scan it. I tried Sony's technical helpline some weeks ago and was told that Sony were still working on Windows 10 compatability so I should ensure that I download each latest version which I have done. Link to post Share on other sites
Newt 290 Posted January 2, 2016 Share Posted January 2, 2016 There might be a "fix" for your issue but it is pretty geeky (someone would have to set it up for you), might be more than your PC could handle, and might not work but here goes. One caveat - I've been out of mainstream geek stuff for a while so you will want to get advice from someone who is more current. 1st option: I imagine your camcorder would work fine on a PC running Windows 8 or 8.1 since that operating system has been around for a while and Sony would probably have working drivers for Win8. Its usually possible to run an older operating system as a program on your PC. It should then be possible to load the camcorder program within the Win8 program. Note my free use of "should", "probably", and other quibbles. 2nd option (not so geeky): Buy a cheap used Win8 machine to use for the camcorder. That said, unless the need is urgent, you'll be better off waiting for Sony to build reliable Win10 drivers for the device unless its old enough that they won't bother. " My choices in life were either to be a piano player in a whore house or a politician. And to tell the truth, there's hardly any difference!" - Harry Truman, 33rd US President Link to post Share on other sites
certhia 1 Posted January 3, 2016 Author Share Posted January 3, 2016 Thanks Newt, Option 2 is possible as I do have my old pc with Windows XP languishing under the desk. Would just need to connect everything to it again. I do want to edit the video on my new pc, though, as it is much faster and has plenty capacity, so will wait for Option 3 which is a phone call this afternoon from a very technical grandson who assures me he will talk me through the issue. Link to post Share on other sites
chesters1 1577 Posted January 3, 2016 Share Posted January 3, 2016 I had the same problem with a fuji camera ,they grudgingly issued an upgrade to the camera onboard soft ware that cured it ,fingers crossed if enough users of your camcorder does the same sony will as well. Can you just remove the memory card and plug it in the pc and direct the sony software to it? Believe NOTHING anyones says or writes unless you witness it yourself and even then your eyes can deceive you None of this "the enemy of my enemy is my friend" crap it just means i have at least two enemies! There is only one opinion i listen to ,its mine and its ALWAYS right even when its wrong Its far easier to curse the darkness than light one candle Mathew 4:19 Grangers law : anything i say will turn out the opposite or not happen at all! "To compel a man to furnish contributions of money for the propagation of opinions which he disbelieves and abhors, is sinful and tyrannical." Thomas Jefferson Link to post Share on other sites
Andy_1984 275 Posted January 4, 2016 Share Posted January 4, 2016 Usb card reader. Doesnt need to be a fancy one just one that looks like a usb memory stick where you insert the card in the top. Or a multi card reader. They aint exactly expensive now days. Got one cheap when i would have needed to buy a £70 power adapter for my cam before plugging in a usb cable........ Owner of Tacklesack.co.uk Moderator at The-Pikers-Pit.co.uk Link to post Share on other sites
poledark 50 Posted January 4, 2016 Share Posted January 4, 2016 Do you have the Sony Play memories software installed? If not free download should work. Den "When through the woods and forest glades I wanderAnd hear the birds sing sweetly in the trees;When I look down from lofty mountain grandeur,And hear the brook, and feel the breeze;and see the waves crash on the shore,Then sings my soul.................. for all you Spodders. https://youtu.be/XYxsY-FbSic Link to post Share on other sites
Andy_1984 275 Posted January 4, 2016 Share Posted January 4, 2016 btw I did not include that link in my post, its this damn forum btw I did not include that link in my post, its this damn forum Owner of Tacklesack.co.uk Moderator at The-Pikers-Pit.co.uk Link to post Share on other sites
certhia 1 Posted January 6, 2016 Author Share Posted January 6, 2016 Thanks chaps for all your suggestions. In spite of Sony claiming that my particular camcorder is compatible with Windows 10, and me having Sony's latest software, there is no recognition via the USB cable. Number 1 grandson has now visited and agrees my diagnosis, but he did point out a provision under the camcorder to insert a memory card, which I hadn't seen. This facility has resolved the problem. The files have been dubbed onto the card from the cameras hard drive and then the card slotted into my pc for transfer. Seems a very clumsy fix, but it works!! 1 Link to post Share on other sites
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