Jump to content

email attachment will not open


Recommended Posts

Hi

 

Be grateful if someone could help me to open an email attachmet.

 

I have windows xp never had any problems opening email attachmets until recently

 

When I click download attachment a file conversion box appears no matter what I do I cannot get to read the attachment

 

Would be gratful for some advice please

Link to post
Share on other sites
Hi

 

Be grateful if someone could help me to open an email attachmet.

 

I have windows xp never had any problems opening email attachmets until recently

 

When I click download attachment a file conversion box appears no matter what I do I cannot get to read the attachment

 

Would be gratful for some advice please

Can you paste in a screen dump please steve?

The problem isn't what people don't know, it's what they know that just ain't so.
Vaut mieux ne rien dire et passer pour un con que de parler et prouver que t'en est un!
Mi, ch’fais toudis à m’mote

Link to post
Share on other sites

mebbe

1st show the suffix of the file.

xp - right click start, explore, folder options, view, untick hide suffixes for known file types

vista - control panel, folder options, view ...ditto

 

if it's an office document, eg word,excel, access etc

mebbe yours is newer and theirs are an older one

& yours is trying to convert it

 

open word/excel/etc click help up top & click about microsoft and make a note of the version

then ask your mate to do the same.

 

Mebbe ask someone to do a remote fix !

(Honestly, it takes about 30 secs to fix, but hours/days to describe & fix on a forum)

Edited by LoonyLiam
Link to post
Share on other sites

if you know who its from and trust they sent it its probably a file made on their computer that doesnt have the software installed on yours to open it ,if you have an old version of office then new versions cant be opened in some cases ,there is a reader available from microsoft that does.

if its for something else then downloading the software it was made in will open it.

whats the file extension?

if its an email from an unknown source bless the mighty sprout it didnt open!

Edited by chesters1

Believe NOTHING anyones says or writes unless you witness it yourself and even then your eyes can deceive you

 

There is only one opinion i listen to ,its mine and its ALWAYS right even when its wrong

 

Its far easier to curse the darkness than light one candle

 

Mathew 4:19

Grangers law : anything i say will  turn out the opposite or not happen at all!

 

"To compel a man to furnish contributions of money for the propagation of opinions which he disbelieves and abhors, is sinful and tyrannical." Thomas Jefferson

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...