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Can't shut down the computer


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Last night while I was on the computer that I had a small problem that the computer won't shut down properly for some reason! :unsure:

 

I thought it was strange when I thought I click the closed down icon button but it shut down and prompt to start up again as I thought I press the start up button by mistake. So I let it run through and start to closed it down again but again it prompt to start up the computer again. :rolleyes:

 

This time I hold the start up button on the computer tower and hold it in until it shut down ( another way of shutting down the computer) and I might be thinking it could damaged the hard drive by doing this - is this right?

 

Any suggestion will be welcome!

 

My system are

 

Windows XP Home Edition Version 202 Service Pack 3

Outlook Express - Main system for me because of my deafness

Window Explorer 7

Intel Pentium ® 4

CPU 3.00GHz

3.04 GHz

1 GB Of Ram

Edited by Andrew Burgess

Growing old is inevitable but growing up is optional

 

http://www.bass-online.co.uk/

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Sounds like you have a virus which ahs affceted the hard drive. I'm no PC expert, but a similar thing happened to me. I eventually found the virus, and got rid of it, butshortly afterwards I got a Blue Screen of Death due to disk drive damage.

Edited by arbocop

"I want some repairs done to my cooker as it has backfired and burnt my knob off."

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Shutting down that way would not damage the hard drive Andy. At worst it might upset one of your programs a bit.

 

It does sound like possibly a virus or spyware or similar. When you have the PC running, download and update Malwarebytes (the free version) and then let it run a scan. Let it remove any critters it finds.

http://download.cnet.com/Malwarebytes-Anti...4-10804572.html

malwarebytes.jpg

 

After that is done, click on start>run then key in Cmd and press ENTER.

When the command window opens, key in chkdsk /f (note the space between chkdsk and /f) then press ENTER. When it gives you a message saying it can't do the job just now, answer Yes to doing it at next reboot then reboot.

 

It will do some checking and some repair work then reboot itself again.

 

Once you are logged on, download CCleaner and run it to clean away old cookies, temp files, etc.

http://www.filehippo.com/download_ccleaner/

ccleaner.jpg

 

If the PC is still acting up after all of this, post back because it won't be a malware issue or minor problems with the operating system and there are some other things you will need to do.

" My choices in life were either to be a piano player in a whore house or a politician. And to tell the truth, there's hardly any difference!" - Harry Truman, 33rd US President

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Thanks for the suggestion Newt

 

I did what you told me apart that I couldn't download the Malwarebytes what so ever - everytime I tried to download it - just freeze the website and nothing was seem to do anything - i even disable my Mc Afee software to see if it helps but no it didn't.

 

Have have managed to download the Ccleaner which did remove quite a bit of junk.

Growing old is inevitable but growing up is optional

 

http://www.bass-online.co.uk/

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hmm no problem when i downloaded it

try downloading this and click on "care"

http://www.iobit.com/advancedsystemcareper.html

at one time the culprit was the closedown tune got corrupted so windows never closed down but i'm sure that was rectified years ago.

more here

http://support.microsoft.com/kb/308029

Edited by chesters1

Believe NOTHING anyones says or writes unless you witness it yourself and even then your eyes can deceive you

 

There is only one opinion i listen to ,its mine and its ALWAYS right even when its wrong

 

Its far easier to curse the darkness than light one candle

 

Mathew 4:19

Grangers law : anything i say will  turn out the opposite or not happen at all!

 

"To compel a man to furnish contributions of money for the propagation of opinions which he disbelieves and abhors, is sinful and tyrannical." Thomas Jefferson

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Hi Chesters1

 

Again still the same problem in downloading the free software - it get to the stage where it say downloading will begin soon - and it was still connecting and then it stays like that for quite a while - at least 10 minutes and still nothing happen! Same case as in Newt suggestions

 

I am wonder if it my broadband is playing up? - At the moment I am receiving 10000 activity packet and sending 9000 which I know quite low in recent times! After 33mins on the net it the otherway round and now at 8000 sent and 7000 receiving.

 

And sometime the internet page refused to closed the page or not responding.

Growing old is inevitable but growing up is optional

 

http://www.bass-online.co.uk/

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it sounds very strange ,anything using your cpu press ctrl alt and delete and look at the processes in the box that opens ,anything using the cpu besides the odd few % besides system idle which at "rest" should be in the 90's?

what happens if you reset your hub /router physically?

Edited by chesters1

Believe NOTHING anyones says or writes unless you witness it yourself and even then your eyes can deceive you

 

There is only one opinion i listen to ,its mine and its ALWAYS right even when its wrong

 

Its far easier to curse the darkness than light one candle

 

Mathew 4:19

Grangers law : anything i say will  turn out the opposite or not happen at all!

 

"To compel a man to furnish contributions of money for the propagation of opinions which he disbelieves and abhors, is sinful and tyrannical." Thomas Jefferson

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Hi Chesters1

 

I had an look at the processes and at the bottom of the page saying System Idle Process at various from 97% to 99%

 

I am not sure about your suggestion (but will go along to do anything to get the computer back to normal to shut off again!) on the reset your hub /router physically as my internet come through a cable from virgin network - i can take out the lead and reset the lead back in again and the data tranfer sent/recevie will start from 0

Growing old is inevitable but growing up is optional

 

http://www.bass-online.co.uk/

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Did you get the chkdsk /f run?

 

Try the malwarebytes download from http://www.malwarebytes.org/mbam.php

The download is toward the bottom of the page and you do want the free version. It does the same thing as the paid version for cleaning except that you need to update before each time you use it so you will have the latest removal info.

" My choices in life were either to be a piano player in a whore house or a politician. And to tell the truth, there's hardly any difference!" - Harry Truman, 33rd US President

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Hi Newt,

 

Yes I did run the chkdsk /f run yesterday afternoon and it did nothing for some reason. Then I when I saw the 2nd reply from you on the Malwarebytes - Anti-Malware which I downloaded successfully from the second link you gave me.

 

In the Malwarebyetes Anti-Malware which I run a full scan which took more than 2 hours to scan and it found 45 objects which is now quarantine and just deleted them all.

 

Then I did the 2nd phase - of checking the chkdsk /f - The message came up saying the type of file system is NTFS cannot lock current drive. chkdsk cannot tun because volume is in by another process. Would you like to schudle this volume to be checked next time the system is rebooted

 

So I type in Y for yes

 

Switch the computer off and rebooted the computer again

 

Screen went blank and chkdsk went to stage one 100% verfying files completed

stage two - verifying indexs 100%

stage three - verifying security desriptors 100% completed.

 

then screen went blank and started to run windows xp

 

Run the ccleaner for the 2nd time and clean the lot off the computer.

 

Then I shut the computer down and it restatred again by itself

Growing old is inevitable but growing up is optional

 

http://www.bass-online.co.uk/

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