I keep getting knocked off the internet

[steve good]

Hi Everyone

 

A few weeks ago Orange.co.uk my SP upgraded from 6.1 to.8 bit. (so I am told)

 

Since then, alot of my friends and family and myself, that are with Orange keep getting knocked off the internet.

 

Some nights it happens so much that we cannot use the internet.

 

In the morning it does not happen so much

 

Cannot phone Orange and they do not answer our emails

 

Any advice would be most welcome

 

regards steve

[nick]

In common with so many other things in life Steve - you get what you pay for! Orange are just trying to provide service to far too many people and they ain't set up to do it. In theory you shouldn't lose connectivity in this way. The fact that it happens mainly at the busiest time of day shows that the problem is down to overselling.

 

I am afraid that the only real solution is to go with a paid for ISP, and look at the contention ratios in operation.

[steve good]

In common with so many other things in life Steve - you get what you pay for! Orange are just trying to provide service to far too many people and they ain't set up to do it. In theory you shouldn't lose connectivity in this way. The fact that it happens mainly at the busiest time of day shows that the problem is down to overselling.

 

I am afraid that the only real solution is to go with a paid for ISP, and look at the contention ratios in operation.

 

Hi nick

 

Thanks for the reply

 

I pay £17 a month for my internet connection, signed up to Wanadoo but since Orange have taken over its gone downhill

 

Bested change service provider who do you think is best

 

regards steve

[nick]

I never really see any bad things said about either:

 

http://www.pipex.co.uk/

 

or

 

http://broadband.nildram.net/

 

Both been around for a long time and both have a very strong business user base, and don't really want to lose their reputations by starting to provide crap service. Because they have a large business user base they are also relatively less busy at the peak home use times!

 

Unfortunately for me I have to use BT - which to be fair have been very good so far

[Chris Goddard]

Steve, I live in FRANCE and take it from me the service here is crud as well!! In fact no better I would say. the ONLY difference being I CAN call Orange from here and speak to someone, only problem being my French ain't up to much so I can't ruddy understand half of what they are saying!!!! Well apart from "48 Hours!" Which is how long it was off last time!! Plus the 10 days it had already been off!!!

[JackPike]

Are you on broadband?

[chesters1]

i'm still getting knocked of by BT weeks after getting BB ,even worse sometimes when i'm using the phone

[JackPike]

I had that problem just kept getting knocked off the net it was driving me mad . So I opened the windows Event Viewer which liststhe problem of the NIC Card timing out so I open the device manager and rolled back the drivers options and now everything is OK

[Cranfield]

Like you, I am with Orange and was happy with my 2.2 Mbps connection and in January they invited me (at no charge) to upgrade to "up to 8Mbps".

 

Since then I suffer disconnections from 4pm onwards.

Sometimes I can't stay online for longer than 15 minutes.

 

After many conversations with Orange Technical (usually 11 year old Indian children), I contacted Customer Service and asked for a Mack number, they put me through to Customer Care, who advised me that my line was "unstable" above 3 Mbps and offered me a 2.2 Mbps connection with unlimited downloads for 14.59 per month as opposed to the £17.99 I am currently paying.

 

I agreed to this, but on condition that I have a months free trial to make sure its working OK, they agreed to this.

 

I am currently researching alternative ISP's, just in case it doesn't work out.

 

Its ironic, but half way through typing this, I was disconnected.

Edited March 11, 2007 by Cranfield

[mr motorola]

Like you, I am with Orange and was happy with my 2.2 Mbps connection and in January they invited me (at no charge) to upgrade to "up to 8Mbps".

 

Since then I suffer disconnections from 4pm onwards.

Sometimes I can't stay online for longer than 15 minutes.

 

After many conversations with Orange Technical (usually 11 year old Indian children), I contacted Customer Service and asked for a Mack number, they put me through to Customer Care, who advised me that my line was "unstable" above 3 Mbps and offered me a 2.2 Mbps connection with unlimited downloads for 14.59 per month as opposed to the £17.99 I am currently paying.

 

I agreed to this, but on condition that I have a months free trial to make sure its working OK, they agreed to this.

 

I am currently researching alternative ISP's, just in case it doesn't work out.

 

Its ironic, but half way through typing this, I was disconnected.

Get yourself over to BT mate or even better SKY . I personally can't stand the rip off merchants , but they do a great package